FAQ
Products & Usage
Quels sont les modes de livraison disponibles ?
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.
Combien de temps faudra-t-il pour recevoir mon colis ?
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Livrez-vous à l'international ?
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Quels sont les modes de paiement acceptés ?
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L'achat en ligne est-il sûr ?
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Are your products safe?
Yes! All LUSHEA products are formulated with premium, carefully selected ingredients. However, if you're pregnant, nursing, have a medical condition, or are taking medications, we recommend consulting with your healthcare provider before starting any new supplement or body care routine.
Curve Club Membership
What is Curve Club?
Curve Club is our exclusive VIP membership program for just $19.99/month. Members enjoy incredible perks including a free 2 oz Curve Elixir Oil every month, free U.S. shipping on all orders (no minimum), 10% off every purchase, members-only loyalty points with a 500-point welcome bonus, and exclusive holiday & VIP gifts.
How does the free monthly oil work?
As a Curve Club member, you receive one free 2 oz Curve Elixir Oil per calendar month (valued at $XX). The free oil is automatically added to your first order each month. This is limited to one free oil per member per month, not per order.
Can I cancel my Curve Club membership?
As a Curve Club member, you receive one free 2 oz Curve Elixir Oil per calendar month (valued at $XX). The free oil is automatically added to your first order each month. This is limited to one free oil per member per month, not per order.
Do the discounts stack?
Your Curve Club 10% discount applies to all purchases. Additionally, you can benefit from our site-wide mix & match volume discounts (buy 2+ items and save up to 25%). The best discount will automatically apply at checkout.
Shipping & Orders
What are your shipping rates?
U.S. Shipping:Free on orders over $70, or free for all Curve Club members (no minimum)
International Shipping:Free on orders over $200
Standard shipping rates apply for orders below these thresholds.
How long does shipping take?
U.S. Orders:Typically 3-7 business days
International Orders:7-21 business days depending on location
You'll receive a tracking number via email once your order ships.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime by visiting our Track Order page and entering your order details.
Do you ship internationally?
Yes! We ship to most countries worldwide. International orders over $200 qualify for free shipping. Please note that international customers are responsible for any customs duties or import taxes that may apply.
Returns & Refunds
What is your return policy?
We want you to love your LUSHEA products! If you're not completely satisfied, you can return unopened items within 30 days of delivery for a full refund. Please see ourRefund Policy for complete details.
How do I initiate a return?
To start a return, please contact our customer service team at support@lusheashop.com with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.
When will I receive my refund?
Once we receive and inspect your returned items, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Discounts & Promotions
How does the mix & match discount work?
Our automatic volume discounts apply site-wide:
• Buy 2 items → Save 10%
• Buy 3 items → Save 15%
• Buy 4 items → Save 20%
• Buy 5+ items → Save 25%
The discount automatically applies at checkout when you add eligible products to your cart.
How do loyalty points work?
Curve Club members earn loyalty points on every purchase. Points can be redeemed for discounts on future orders. New members receive a 500-point welcome bonus (worth $5) when they join. Check your account dashboard to view your points balance and redemption options.
Affiliate Program
How do I become a LUSHEA affiliate?
Join our affiliate program and earn 25% commission on every sale you refer! Simply visit our Affiliate Program page to sign up. Once approved, you'll receive your unique affiliate link and access to marketing materials.
What commission do affiliates earn?
All LUSHEA affiliates earn a flat 25% commission on every sale. We also offer performance bonuses for top affiliates, which are handled monthly. There's no limit to how much you can earn!
Still Have Questions?
Our customer service team is here to help! Reach out to us and
we'll get back to you within 24 hours.